There are two main requirements for accessing eLion:
Please see the official eLion Hours of Availability for details.
If you can't get past the eLion Main Menu, you may need to change the settings on your Web browser. Depending on the type and version of your browser you could get different types of errors. One common error is with the security settings. Check to make sure you have SSL enabled.
If you are having trouble on the Penn State User Authentication page, your Penn State user ID and/or password may be incorrect. Contact Information Technology Services (ITS) Account Services.
If you successfully logged into eLion, but you are having trouble using some of the eLion services, please contact the AIS Support Center.
It is possible that your Penn State user ID that is supposed to be joined/linked with your Penn State Student ID is either missing or inaccurate. Contact Information Technology Services (ITS) Account Services and ask them to verify this on ISIS screen ARUSPB and if necessary, have them correct the Penn State user ID.
You should contact the Registrar's office at your campus to initiate a review of any academic record information that you believe to be incorrect.
All of the eLion e-mail reports are sent to your Penn State Access Account mailbox (e.g. email@example.com) as a default. Using either Penn State WebMail (http://webmail.psu.edu) or a standard e-mail client that pulls e-mail from your Penn State Access Account mailbox (e.g., Eudora), retrieve the report that you generated from eLion and forward a copy of that report to other e-mail addresses of your choosing.
To access the adviser applications, you must (1) have a Penn State Access Account (user ID and password) and (2) be listed by your department as an academic adviser on the appropriate ISIS screen. Complete details about this are available at How to Obtain Access for Advisers.
With their student’s authorization, parents can receive access to the following student information: Academic Verification, Semester Bill, Bursar Account, and Hope/Lifetime Tax
If you have questions or comments that are directly related to the use of various eLion services, you may e-mail the AIS Support Center.
If the questions you have are related to your particular academic records presented to you from eLion, you should follow the link, “This page is maintained by eLion”, contained at the bottom the of eLion page where that record is displayed.
The official University position on receiving class completion validation for reimbursement purposes is to use one of the following two methods:
The Bursar's office provides a number of payment options to pay the tuition bill. The available options can be found at http://www.bursar.psu.edu/payplans.cfm.